Please order only if you need the product. We are a small company, non delivery of products hurts us very badly.

Do not accept the parcel from the courier company if the parcel is tampered or open.

Also make a video while opening the parcel and the box inside, without video no replacement will be given.

We need the video so that we can raise a complaint with the courier company , if there has been a theft.

Return Policy

It is very difficult for a small business to accept returns. We do not accept returns.

Defected item

If the item that you received is defected report to us withing 24 hours by sending us a WhatsApp on 7977965688, we will replace the product after receiving the product from your end.

Open Delivery

Open delivery of parcel is not allowed.Kindly do not fight with delivery boy for open delivery.

Tempered Glass: We use double layer packaging to make sure that the product reaches you in proper condition. For tempered glass we do not provide replacement if you do not apply it properly. If there are bubbles during application we are not responsible for it, it entirely depends on application.

Warranty

We sell cases , there is no warranty or guarantee on any of the cases. The wear and tear of of cases entirely depends on how you use it.

For battery case and power bank if there is a defect report to us within 5 days we will replace it.

No warranty on battery case and power banks.

Replacement Policy

In case the product delivered to you is defected please contact us within 24 hours of delivery. You can contact us via WhatsApp on 7977965688 or mail us on starelabs@gmail.com.

For replacement

  1. Please send us the product on our postal address: 102, Sawan bhawan, Naigaon Cross road, Dadar east, Mumbai – 400014.
  2. We currently don’t have an option for a reverse pick up and you will be responsible for sending the product to the above address.We refund the courier charges up to Rs 100 for sending the product back to us.
  3. Once the product is cleared by our internal quality control team we will send you a replacement.

Refund policy

We don’t have a refund policy. In case the products are out of stock we will refund the amount in your bank account within 2 to 5 working days.

Please contact us via WhatsApp on 7977965688 to view live videos and pictures of our products.

Non- Delivery

All orders are delivered within 7 days . If you have done prepaid payment and your order is not delivered within 7 days , WhatsApp us on 7977965688 within 15 days to inform about us about the non delivery.