Ordering and Delivery
Place Orders Thoughtfully
We are a small company, and unfulfilled orders can be very harmful to us. Only order if you are sure you need the product.
Parcel Inspection
Do not accept parcels that appear tampered with or open. Always make a video while opening the parcel and the inner box; without a video, no replacement will be granted. This is crucial for us to address any potential theft with the courier service.
Returns and Replacements
Returns
As a small business, we cannot accept returns.
Defective Items
If you receive a defective item, please report it to us within 24 hours by emailing order@starelabs.com. We respond within two working days and will replace the product once we receive it from you.
Replacement Process
- Mail the product to our postal address:104, 1st floor, Wadala Udyog Bhawan, MMGS Marg, Wadala West, Mumbai, Maharashtra Pin code – 400031
- You will need to cover the return shipping, but we will refund up to ₹100 upon receiving the product.
- After our quality control team approves the return, we will send a replacement.
Open Delivery
Open delivery is not permitted. Please cooperate with the delivery personnel.
Product Specifics
Tempered Glass and Cases
We use double-layer packaging to ensure the product’s safety during transit. For tempered glass, we do not offer replacements for application errors like bubbles. The durability of our cases depends on usage, and they do not come with warranties.
Battery Cases and Power Banks
Report defects within 5 days of receipt. While these products do not have a warranty, we will replace defective items.
Refunds
Out of Stock
If an item is out of stock, we will refund the amount to your bank account within 2 to 5 working days.
Account and Security
You are responsible for maintaining the confidentiality of your account and password and for all activities under your account. We reserve the right to refuse service, terminate accounts, or cancel orders.
Contact Us
For any concerns or to request live videos and pictures of our products, please contact us via email at order@starelabs.com.